Refund Policy

Thank you for purchasing our services at operated by Zema Media Ltd

We only offer a refund in certain conditions and only in exceptional circumstances. We invite you to read the conditions in more detail below.

If for some reason you are unhappy with the services you purchased from us, please let us know. Our returns refunds policy gives you 14 days to let us know and we will respond to your complaint within 7 working business days, Please go to our contact us page or contact us on [email protected] and we will do our best to resolve any issues. The decision to refund a charge does not imply the obligation to issue additional future refunds.

Once an investigation has taken place of your transaction history on your account we will determine whether a refund is applicable as this is a pay as you go service. If you are entitled to a refund, we will credit this back solely to the payment method used to make your transaction.
We do not issue refunds unless there are extenuating circumstances for which we feel a refund is merited. These may be things like great dissatisfaction with a model’s performance in private or pay chat or the site not working properly for some reason. In cases like these we will issue refunds in the form of site credit on a case by case basis.
Please send the message to support using contact form.
Things such as other complaints the model has received or other customer comments will be taken into consideration. If any dissatisfaction arises as a result of a User's experience with an independent model who uses the Site software to host video chat rooms a refund will be issued in the form of site credit that can be used with other performers. The amount of the compensation depends on the specific situation and is determined by the administration of the site.

You must place Your complaint at WebsiteCustomer Service.
Amounts spent on related services – such as Recorded shows – are not refundable.

Please send the message containing your Name, Email, and complaint details so we can review accordingly.
Please go to our contact and complaints page. support by clicking this link to open the contact form.
The Website Support Team investigates all reports as soon as possible, usually within 7 working days.
How do cancel Billing:
Any problem with payment: If you have any problems with transactions, or for any billing questions including refunds on a case-by-case basis, please contact our billing partners CCBill via live chat (, or phone 1.888.596.9279, or email at [email protected]